EP30 Enhances Field Repair Efficiency with First-Person Remote Assistance

▪ Background

• A leading service platform in China provides on-site repair services across various scenarios. To improve service efficiency and quality, the platform sought a visual collaboration solution for remote support and digital service management.

▪ Challenges

• View repair sites in real time for faster issue diagnosis.

• Provide remote technical assistance to field technicians.

• Improve troubleshooting efficiency and reduce repeat visits.

• Digitize service records and process management.

▪ Solution

• Technicians wear the Eevin EP30 wearable camera connected to a smartphone via Type-C and a dedicated App. Live first-person video is streamed to the support center, enabling real-time remote assistance when needed.

▪ Benefits

• First-Person Remote Assistance
Experts can view the live scene and provide accurate guidance for faster problem resolution.

• Easy to Deploy
The EP30 works directly with a smartphone, requiring no additional equipment.

• Digital Service Management
Recorded videos and service data support training, quality control, and continuous service improvement.